Foundation course covers variety of topics Networking, Telephony, Unified Communication, Contact Center, Linux operating system and Virtualization. Foundation training is a vendor neutral training allows fresh or experienced engineers to add skills on the multiple technologies.
The course is divided into six modules:
SIP protocol course is targeted towards professionals looking forward to acquiring Session Initiation Protocol (SIP) knowledge. SIP course also outlines SIP Solution and SIP implementations in the market and industry. It enables engineers to work on any vendor SIP solution.
The course is divided into 8 modules covers:
This course is targeted towards engineers, developers and architects looking forward to acquire Unified Communication and Contact Center Solution knowledge.
Course outlines Unified Communication and Contact Center Solution implementations in the market and industry. It enables participants to work comfortably on the complete solution knowing solution architecture, components, integrations and different call flows.
Product trainings are targeted towards engineers looking forward to acquire specific Unified Communication and Contact Center Product knowledge. In this course, you will learn to perform Product Design, Implementation, Administration and Maintenance.
Course covers different concepts of specific product followed by Deployment Models, Administration, Disaster Recovery, Integrations, Call Flows, Maintenance and Troubleshooting.
Customized course that covers about Managed Services and how ITIL can help in that. With that it covers different important aspects of ITIL framework.
Projects module is targeted towards participants responsible for delivering IP Communication projects that covers overview, Delivery Process and Documentation related to projects.
Course is targeted towards participants responsible for troubleshooting system and solution level issues. Course covers Troubleshooting overview, 8D Methodology, Diagnostic Methodology, Baseline troubleshooting and Troubleshooting key details.